Terms of service

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Terms of Service

Last Updated: June 10, 2026

1. Overview

Welcome to CraneWerks (“Company,” “we,” “us,” or “our”). We operate https://www.cranewerks.com (the “Site”) and provide products, services, and content (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy]. If you do not agree, you must not use our Services.

We use Shopify to power our online store. However, all purchases are made directly with CraneWerks.

2. Eligibility & Use

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services.

You agree:

  • To provide accurate, current, and complete information
  • To maintain the security of your account
  • Not to transfer or assign your account

3. Products & Services

We strive for accuracy but do not guarantee:

  • Product colors or images match exactly on your device
  • Products will meet subjective expectations

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities or sales by region or customer

4. Orders & Payments

Submitting an order is an offer to purchase. We may accept or decline any order at our discretion.

  • Orders are not confirmed until payment is processed
  • Prices may change without notice
  • Taxes, shipping, and fees may be added at checkout

You agree:

  • To provide valid payment information
  • That charges will be honored by your financial provider

All purchases are subject to our Returns & Refund Policy.

5. Shipping & Delivery

  • Delivery times are estimates only and not guaranteed
  • We are not responsible for carrier delays or external factors
  • Risk of loss transfers to you once the item is handed to the carrier

6. Returns & Refunds

Returns, refunds, and exchanges are governed exclusively by our Returns & Refund Policy.

7. Intellectual Property

All Site content (text, graphics, logos, images, videos, etc.) is owned by CraneWerks or its licensors and is protected by law.

You may:

  • Use the Site for personal, non-commercial use

You may NOT:

  • Copy, reproduce, distribute, or exploit content without written permission

Unauthorized use may result in legal action.

8. User Conduct

You agree not to:

  • Violate any laws
  • Harass or harm others
  • Submit false or misleading information
  • Upload malicious code
  • Attempt to scrape, automate, or exploit the Site

We may suspend or terminate access for violations.

9. User Submissions (Feedback)

If you submit content (reviews, comments, etc.), you grant us a royalty-free, perpetual license to use it for business purposes.

You confirm:

  • You own or have rights to the content
  • It does not violate any laws or third-party rights

10. Third-Party Services & Links

We are not responsible for:

  • Third-party websites or tools
  • External payment processors or policies

Use them at your own risk.

11. Shopify Relationship

CraneWerks uses Shopify to operate its store. However:

  • Shopify is not responsible for transactions
  • You release Shopify from claims related to purchases

12. Disclaimer of Warranties

All Services and products are provided “as is” and “as available.”

We do not guarantee:

  • Continuous, error-free operation
  • Accuracy or completeness of content
  • Specific results from using our products

13. Limitation of Liability

To the fullest extent permitted by law, CraneWerks is not liable for:

  • Indirect, incidental, or consequential damages
  • Lost profits, revenue, or data
  • Issues arising from product use or Site access

Your sole remedy is limited to the amount paid for the product or service.

14. Indemnification

You agree to defend and hold harmless CraneWerks and its affiliates from claims arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your infringement of third-party rights

15. Arbitration & Dispute Resolution

If a dispute arises:

  1. You agree to contact us first at marketing@cranewerks.com
  2. If unresolved, disputes will be handled through binding arbitration via the American Arbitration Association
  • Arbitration will take place within 25 miles of Morristown, Indiana
  • You waive the right to a jury trial
  • Remedies are limited to refunds only

16. Governing Law

These Terms are governed by the laws of the State of Indiana.

You consent to jurisdiction in:

  • State or federal courts located in Indiana

17. Termination

We may suspend or terminate access at any time without notice if Terms are violated.

18. Errors & Omissions

We reserve the right to correct:

  • Pricing errors
  • Product descriptions
  • Availability issues

This may include canceling orders.

19. Optional Tools & Agents

We may provide access to third-party tools “as is.”

Automated systems (“Agents”) may not:

  • Misrepresent themselves
  • Bypass security measures
  • Mimic human users deceptively

We reserve the right to block such access.

20. Privacy

Your use of the Services is governed by our Privacy Policy.

21. Changes to Terms

We may update these Terms at any time. Continued use of the Site indicates acceptance of changes.

22. Contact Information

CraneWerks
511 N Range Line Road
Morristown, IN 46161
Email:

  • marketing@cranewerks.com (general inquiries)
  • tabby.fitzgerald@cranewerks.com (support)

Website: https://www.cranewerks.com