Returns, Refunds & Exchanges Policy

At CraneWerks, we stand behind the quality of our gear. If something doesn’t meet your expectations, we’re here to help.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must be:

• Unworn, unwashed and unused
• In original condition with tags attached
• In original packaging
• Accompanied by a receipt or proof of purchase

To start a return, contact us at tabby.fitzgerald@cranewerks.com and jordan.smith@cranewerks.com and bring your item to Tabby and/or Jordan in the Marketing Office. Returns must be approved before being sent back. Items returned without authorization will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service, as we are not responsible for lost returns

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect:

• Contact us within 7 days of delivery
• Include:
  • Your order number
  • Description of the issue
  • Clear photos

We will evaluate the issue and determine next steps from there.

Non-Returnable Items

We do not accept returns or refunds for:

• Items marked final sale
• Worn, washed or altered apparel
• Items returned after 30 days
• Gift cards
• Custom or personalized products

Print-On-Demand (POD) Items

Some products are made-to-order through print-on-demand partners.

All POD sales are final

We do not accept returns, exchanges, or refunds for:

• Incorrect size selection
• Change of mind
• Ordering the wrong item

Please review sizing charts carefully before ordering.

Damaged or Incorrect POD Items

• Must be reported within 7 days of delivery
• Provide order number, description and photos
• If approved, we will replace the item at no cost
• Refunds are not issued for POD items

Order Changes & Cancellations

POD orders enter production quickly and cannot be changed or canceled once placed.

Exchanges

We do not process direct exchanges.

To get a different size or item:

1. Submit a return for the original item
2. Place a new order once your return is accepted

Refunds

Once we receive and inspect your return:

• You will be notified of approval or rejection
• Approved refunds will be issued to your original payment method

Processing time:

• Typically within 5–10 business days after approval
• Banks and credit card companies may take additional time to post the refund

If more than 15 business days have passed since approval, contact us at tabby.fitzgerald@cranewerks.com.

Contact Us

For any questions about returns or refunds:
tabby.fitzgerald@cranewerks.com